Something wrong with your piece?
Every MIONZA piece is covered for 6 months against manufacturing and material defects — wherever you bought it: mionza.com, Amazon, Etsy, or another marketplace. Tell us what happened and we'll take it from there.
What's covered
- Clasps and closures that fail under normal use
- Broken chains or links
- Solder joints that come apart
- Stones that fall out of their setting
- Pendants or charms that detach
- Structural defects in solid gold pieces
- Plating and vermeil defects
- Engraving that doesn't match your order
What's not covered
- Personalization entered incorrectly on the order
- Change of mind, or the wrong size or length
- Accidental damage, impact, or crushing
- Water, perfume, chlorine, or household chemicals
- Repairs by anyone other than MIONZA
- Lost or stolen items
- Normal wear, including plating that wears down in use
Questions? support@email.mionza.com
Start a warranty claim
It takes about 2 minutes. You'll need your order number, roughly when it arrived, and at least two photos of the piece. We reply within 2 business days.
Where did you buy it?
We handle claims the same way on every channel.
Your order
The order number is on your confirmation email and on the packing slip.
What's wrong with it?
Pick the closest one. You can explain in your own words on the next screen.
What should it have said?
Copy both exactly as they appear — spelling, spacing and capitalisation all matter here.
Tell us what happened
When did you first notice it, and what were you doing? The more we know, the faster we can decide.
Photos of the piece
At least 2, up to 6. Daylight, no filters — this is what we decide on.
- The whole piece, laid flat
- A close-up of the problem
- For wrong engraving: a shot where the text is readable
How do we reach you?
We'll email you a copy of this claim and every update on it.
Check before you send
Anything to change? Use Back — nothing is lost.
Our customer care team will get back to you within 2 business days — every time. While you wait, please check your spam or junk folder as well: our reply sometimes lands there.
We've received your warranty request.
We've emailed you a copy. Our team reviews every claim personally and will come back to you within 2 business days.
Keep this reference for any follow-up.
Personalized pieces carry the same 6-month warranty for defects and for any mistake on our side. If it's covered we'll repair, replace, or replate the piece — or refund what you paid. We'll ask you to send the piece back, and the return shipping is on us.
Track your claim
Enter your Claim ID and the email address you used, and we'll show you where things stand.
Can't find your Claim ID? Email support@email.mionza.com.